Salon Policies
Arrival & Lateness
Please plan to arrive on time — your specialist has reserved this time just for you. A 10-minute grace period is available; beyond that, we may need to shorten your service or ask you to reschedule.
Cancellations & Rescheduling
We kindly ask for at least 24 hours' notice to cancel or reschedule.
No-Call, No-Show
Following a no-call/no-show, a $25 deposit and card on file will be required to secure any future appointments.
Children & Guests
We love welcoming your little ones for their own kids' services. We ask that children not receiving a service remain supervised at all times, and that additional guests wait in our reception area.
A Relaxing Space for Everyone
To preserve a calm, restorative atmosphere, we kindly ask that phone calls be kept to a minimum during your service.
Health & Comfort
Please let your technician know of any allergies, sensitivities, or health conditions before your service begins.
Service Integrity
Our specialists may modify or decline a requested service to protect the health of your natural nails and skin, or when a request falls outside their professional scope.
Our 5-Day Guarantee
Lifting or chipping within five days of your visit? Bring us a photo and we'll assess and provide a complimentary repair when appropriate.Damage caused by impact, picking, improper use, or normal wear is not covered.
Personal Belongings
The Nail Haus is not responsible for lost, damaged, or forgotten personal items.